Privacy Policy

1Introduction

FlareDial ('Company', 'we', 'us', or 'our') operates a hosted predictive dialing platform, SIP trunking, and related telecommunications services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (flaredial.com) or subscribe to our services. By accessing our platform, you agree to the practices described in this policy.

2Information We Collect

• Account & Contact Data: Name, company name, email address, phone number, billing address, and payment information collected when you register or request a quote.
• Usage Data: IP addresses, browser type, pages visited, time spent on pages, referral URLs, and device identifiers collected automatically when you visit our website.
• Call & Communications Data: Call records, call logs, metadata, and usage statistics generated when you use our dialing platform. We do not record call audio unless explicitly enabled by your account configuration.
• Configuration Data: Campaign settings, DNC lists, agent accounts, and dialing parameters you provide when configuring our platform.
• Support Data: Communications, bug reports, and feedback you submit to our support team.

3How We Use Your Information

• Provision and maintenance of our hosted dialing, SIP trunking, and VICIdial management services.
• Processing payments and sending invoices, receipts, and billing notices.
• Sending service-related communications such as technical alerts, maintenance windows, and security notices.
• Responding to quote requests, support tickets, and customer inquiries.
• Monitoring platform performance, diagnosing technical issues, and improving service quality.
• Complying with legal obligations under the TCPA, GDPR, CCPA, and applicable telecommunications regulations.
• Detecting and preventing fraud, abuse, or unauthorized access to our systems.

4Sharing of Information

• Service Providers: We share data with trusted vendors (cloud hosting, payment processors, email providers) who process data on our behalf under confidentiality agreements.
• Legal Compliance: We may disclose information when required by law, court order, or government authority, or to protect the rights and safety of FlareDial, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of that transaction. We will notify affected customers in advance.
• No Sale of Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5Telephone Consumer Protection Act (TCPA) & DNC Compliance

FlareDial provides tools to help customers comply with the TCPA and National Do Not Call Registry. However, compliance with applicable telemarketing laws is ultimately the customer's responsibility. You must obtain proper consent before initiating calls to consumers, maintain your own DNC lists, and ensure campaigns comply with all federal, state, and local regulations. FlareDial is not liable for violations resulting from your use of our platform.

6Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, firewalled infrastructure, access controls, and regular security audits. While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7Data Retention

We retain account data for the duration of your subscription and up to 90 days after termination for offboarding purposes. Call logs and usage statistics are retained for up to 12 months unless a longer retention period is required by law or requested by the customer. You may request deletion of your data at any time, subject to our legal retention obligations.

8Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to applicable retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us.
• CCPA Rights (California Residents): You have the right to know what personal information we collect, to delete it, and to opt out of its sale. We do not sell personal information.

9Cookies & Tracking Technologies

We use essential cookies to maintain session state and platform functionality, and analytics cookies (via privacy-respecting tools) to understand how visitors interact with our website. You may disable non-essential cookies via your browser settings. We do not use third-party advertising trackers on our platform.

10Third-Party Links

Our website may contain links to third-party websites such as integration partners and industry resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11Children's Privacy

Our services are intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

12Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by email or by posting a prominent notice on our website at least 30 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated policy.

13Contact Us

For privacy-related inquiries, data access requests, or concerns, contact us at: [email protected] | FlareDial, 1234 Business Ave, Suite 100, New York, NY 10001 | +1 (800) 000-0000